Click on the provided attachment (Customer_Center_Partner_Portal_MFA_FAQ.pdf, in the far right column of this page) for the Ellucian instructions on setting up Multi-Factor Authentication (MFA) in the Ellucian Customer Center.  As of August 2025, Ellucian requires all users of the Ellucian Customer Center to establish MFA in order to access the Customer Center. 

Three MFA options are available: 

• Okta Verify app
• Google Authenticator app
• Email Authentication 

Note:  Email verification is the only method which does not require a smartphone.  Okta Verify and Google Authenticator require the user to download and install the app on a smartphone. 

If you change phones or otherwise need to reset your second factor, contact [email protected] or create a support case.  If opening a case, select the product line = Customer Success, product = Multifactor.  If you email Ellucian, a case will be created for you.  Before enabling your access, Ellucian will need to verify your identity and will provide instructions on how they will do so.  

The attached FAQ (in right column) will provide helpful information on setting up MFA. 

Important:
The Ellucian Customer Center session timeout and MFA timeout settings were recently updated from 12 hours to 2 hours to enhance security.  As a result, users are required to reauthenticate every 2 hours.